IM, workflow and customer service: checking in with Library 2.0
I'm a big fan of the Library 2.0 movement, and today's post on IM use by reference librarians from Tame the Web:
Libraries and Technology caught my eye. A lengthy discussion on the use of IM, the changing job descriptions
and communication demands on librarians, and links out to related places. If you found last week's NY Times story
on IM at work interesting, you may enjoy this more in depth discussion of the practice in a specific context -
regardless of what field you work in yourself.
